Terms of Service

1. Agreement to Terms

By engaging NextRoute Freight LLP for dispatching services — whether through our website, phone, email, or WhatsApp — you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our services.

These terms apply to all carriers, clients, and visitors who access or use NextRoute Freight LLP services.

2. Description of Services

NextRoute Freight LLP provides professional truck dispatching services, which include but are not limited to:

• Finding and booking freight loads on behalf of carriers
• Negotiating rates with freight brokers
• Handling broker communication, check-calls, and load updates
• Completing paperwork including carrier packets, rate confirmations, and Bills of Lading
• Lane planning and deadhead minimization
• Weekly settlement support and financial summaries
• 24/7 dispatcher availability

We act as a dispatching agent on your behalf. We are not a freight broker, carrier, or motor carrier authority. You remain fully responsible for your own MC/DOT authority, insurance, compliance, and the physical transportation of freight.

3. Dispatch Fees

Our fees are performance-based and charged only when we successfully book a load:

• Standard Equipment (Dry Van, Reefer, Flatbed, Step Deck, Power Only): 4% of gross load
• Specialty Equipment (Box Truck, Hotshot, Sprinter Van): 8% of gross load

There are no setup fees, monthly fees, or cancellation charges. The dispatch fee is calculated based on the gross load rate as shown on the rate confirmation. Fees are invoiced or deducted per load following delivery confirmation.

All fees must be paid within the agreed settlement period. NextRoute Freight LLP reserves the right to pause dispatch services for accounts with outstanding balances.

4. Carrier Responsibilities

As a carrier using our dispatch services, you agree to:

• Maintain valid MC/DOT authority, operating authority, and cargo insurance as required by FMCSA regulations
• Provide accurate and complete information during signup and throughout the business relationship
• Notify us immediately of changes to your equipment, authority, insurance, or operational status
• Accept or reject loads communicated by your dispatcher in a timely manner
• Complete all loads accepted unless prevented by circumstances outside your control
• Pay dispatch fees as invoiced within the agreed timeline
• Treat all freight, brokers, and parties involved professionally

5. Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the course of the dispatching relationship, including but not limited to broker relationships, rate information, business strategies, and client lists. This obligation survives termination of the service agreement.

6. Limitation of Liability

NextRoute Freight LLP acts solely as a dispatching agent. We are not liable for:

• Freight damage, loss, or delay caused by carriers or third parties
• Accidents, violations, or incidents occurring during the transportation of freight
• Loss of income due to load cancellations by brokers or shippers
• Market fluctuations affecting load rates or availability
• Any indirect, incidental, or consequential damages arising from the use of our services

Our maximum liability to you in connection with our dispatching services shall not exceed the total dispatch fees paid by you in the 30 days preceding the event giving rise to the claim.

7. Termination

Either party may terminate the dispatch relationship at any time by providing written notice (email is acceptable). Upon termination:

• All outstanding dispatch fees become immediately due and payable
• We will cease booking new loads on your behalf
• Both parties will fulfill any obligations on loads already booked and in transit
• We will return or delete your carrier information upon written request

We reserve the right to terminate services immediately without notice for non-payment, fraudulent activity, or violation of these terms.

8. Indemnification

You agree to indemnify, defend, and hold harmless NextRoute Freight LLP, its partners, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including legal fees) arising from: (a) your use of our services; (b) your violation of these terms; (c) your violation of any applicable law, regulation, or third-party rights; or (d) any freight, accident, or incident involving your operation.

9. Independent Contractor Relationship

Nothing in these terms creates an employment, partnership, joint venture, or agency relationship between you and NextRoute Freight LLP. Both parties are independent contractors. You are solely responsible for all taxes, withholdings, and employment obligations related to your operation and employees.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which NextRoute Freight LLP operates. Any disputes arising from these terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to binding arbitration.

11. Modifications to Terms

NextRoute Freight LLP reserves the right to modify these Terms of Service at any time. When we do, we will update the "Last updated" date on this page. Your continued use of our services after any modification constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

12. Contact

If you have any questions about these Terms of Service, please contact us: